hoping someone may be able to provide some help with resolving this issue, I've been pulling my hair out trying to figure out what's causing the crash. Only started happening this morning. I launch the application, it's does its loading and initializing this and that, then bam .. both blank screens and not responding, just an application hang with no errors. as seen in the screenshot below.

I've uninstalled and fully removed all traces of the application including registry entries, even tried rolling back to 11.1 but have had 0 luck :( When I installed 11.1 it loaded up the messages window but a huge loopy spam error was appearing, some internal self test error .. I didn't get a chance to screenshot it unfortunately. Hoping someone might have some sort of solution or fix I can try. Thanks

enter image description here


closed as off-topic by MarcoB, Henrik Schumacher, José Antonio Díaz Navas, m_goldberg, rcollyer May 1 '18 at 13:52

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "The question is out of scope for this site. The answer to this question requires either advice from Wolfram support or the services of a professional consultant." – MarcoB, Henrik Schumacher, José Antonio Díaz Navas, m_goldberg, rcollyer
If this question can be reworded to fit the rules in the help center, please edit the question.

  • 2
    $\begingroup$ Sounds like something that the support is supposed to handle... $\endgroup$ – Henrik Schumacher Apr 26 '18 at 7:20
  • $\begingroup$ I'm in the wrong place aren't I? haha oops. $\endgroup$ – Elias Apr 26 '18 at 7:52
  • $\begingroup$ I am fighting with the support concerning this subject without any success. I have got a problem (which was not as bad as the one described here) when I installed MMA 11.3 on Win7 with simultaneous uninstalling the previous 11.2 version. By multiple trials, I have found that installing both 11.2 and then11.3 helps to remove at least, the most severe problems. Try this. Maybe it can help. My personal impression that there is a very serious problem in the new version. $\endgroup$ – Alexei Boulbitch Apr 26 '18 at 7:54
  • 1
    $\begingroup$ @Elias No it is a right place. You just received a tip to simultaneously address the Technical Support here: wolfram.com/support/contact/?source=nav. There you can find a mail where to write a letter with the support request. $\endgroup$ – Alexei Boulbitch Apr 26 '18 at 7:57
  • $\begingroup$ @AlexeiBoulbitch In a way it's good to know I'm not the only one. I have tried doing the update from previous version to 11.3 but it doesn't seem to make a difference. Thanks for the tip both of you. I will flick support a message as well see how we go. $\endgroup$ – Elias Apr 26 '18 at 8:02

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