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This change of behavior is not intentional, and will be fixed in the next release of Mathematica. It was, ironically, an unforeseen consequence of fixing another bug involving modifier keys. I regret the incomplete information given to you by Technical Support. They were answering the question of how to customize key bindings--a common request, but not one ...


You have to press the down arrow key once, and then enter on the top choice if you want to go to the help menu. If you want to trigger the function template you can go one down and press enter. Experiment in making a screen recording with keyboard:

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